Privacy & Data

windbd Privacy
Policy

Your privacy matters to us. This Privacy Policy explains exactly what data windbd collects from Bangladesh players, how we use it, who we share it with, and how we keep it safe. No jargon, no hidden clauses.

Last updated: January 2025

How windbd Protects Your Data

Six things windbd does to keep your personal information safe and handled responsibly.

256-Bit SSL Encryption

Every connection to windbd is protected with 256-bit SSL encryption. Your login details, payment information, and personal data are transmitted securely at all times — the same standard used by major banks.

No Data Selling

windbd does not sell, rent, or trade your personal data to third parties for marketing or any other commercial purpose. Your information stays within the windbd platform and its essential service providers only.

Minimal Data Collection

windbd only collects the data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We don't collect data for the sake of it.

Your Rights Are Respected

You have the right to access, correct, or request deletion of your personal data at any time. windbd will respond to all data requests within a reasonable timeframe. Contact support to exercise your rights.

Clear Retention Limits

windbd does not hold your data indefinitely. Personal data is retained only for as long as necessary to fulfil the purpose it was collected for, or as required by applicable law.

Breach Notification

In the unlikely event of a data breach that affects your personal information, windbd will notify affected players promptly and take immediate steps to contain and remediate the issue.

1. Introduction

This Privacy Policy explains how windbd ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players who register and use the windbd online casino platform at windbd.club. windbd is committed to handling your personal data responsibly and transparently.

By creating an account on windbd, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not register or use the windbd platform.

This policy applies to all users of windbd, including registered players, visitors to the windbd website, and users of the windbd mobile app. It covers all personal data collected through any channel — including the website, the app, live chat, and email communications.

Plain language commitment: windbd believes you deserve to know exactly what happens to your data. This policy is written to be clear and readable, not buried in legal language.

2. Data We Collect

windbd collects the following categories of personal data from players:

Category Examples Purpose
Identity Data Full name, date of birth Account registration, age verification
Contact Data Mobile number, email address Account communication, support
Financial Data bKash / Nagad / Rocket wallet number, transaction history Payment processing, fraud prevention
Technical Data IP address, device type, browser, OS Security, fraud detection, platform optimisation
Usage Data Games played, bet amounts, session duration Responsible gaming monitoring, platform improvement
Communications Data Support chat logs, email correspondence Customer service, dispute resolution

windbd does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where directly relevant to a responsible gaming assessment requested by the player.

3. How We Collect Your Data

3.1 Directly From You

Most of the data windbd holds about you is provided directly by you when you register an account, make a deposit, contact support, or update your profile. This includes your name, mobile number, and payment wallet details.

3.2 Automatically

When you use the windbd website or app, certain technical data is collected automatically. This includes your IP address, device information, browser type, and gameplay activity. This data is collected using cookies and similar tracking technologies — see Section 6 for more details.

3.3 From Third Parties

windbd may receive data about you from third-party service providers, including identity verification services and payment processors. This data is used solely to verify your identity and process transactions securely.

Transparency: windbd will always tell you what data is required and why when you are asked to provide it. You will never be asked for data that is not necessary for the stated purpose.

4. How We Use Your Data

windbd uses your personal data for the following purposes:

  • Account management: To create, maintain, and secure your windbd player account.
  • Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket.
  • Identity verification: To confirm your age and identity as required for responsible gaming compliance.
  • Customer support: To respond to your queries, complaints, and support requests.
  • Fraud prevention: To detect and prevent fraudulent activity, money laundering, and Terms violations.
  • Responsible gaming: To monitor gameplay patterns and identify players who may need support.
  • Platform improvement: To analyse usage patterns and improve the windbd platform experience.
  • Legal compliance: To meet our obligations under applicable laws and regulations.

windbd does not use your personal data for unsolicited marketing without your explicit consent. If you have opted in to receive promotional communications from windbd, you can opt out at any time by contacting support or updating your account preferences.

Your choice: You can update your communication preferences at any time from your windbd account settings or by emailing [email protected].

5. Who We Share Your Data With

windbd does not sell your personal data. We share your data only with the following categories of third parties, and only to the extent necessary:

  • Payment processors: bKash, Nagad, and Rocket receive your wallet number and transaction details to process deposits and withdrawals. These providers operate under their own privacy policies and security standards.
  • Identity verification services: windbd may use third-party KYC (Know Your Customer) providers to verify your identity. These providers receive only the minimum data required for verification.
  • Game providers: Live game providers such as Pragmatic Play (PP Live) and Ezugi may receive anonymised session data to facilitate gameplay. No personally identifiable information is shared with game providers beyond what is technically necessary.
  • Legal authorities: windbd may disclose your data to law enforcement or regulatory authorities if required to do so by law, court order, or to protect the rights and safety of windbd and its players.
Important: All third-party service providers used by windbd are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. windbd uses cookies and similar technologies to make the platform work correctly, remember your preferences, and understand how players use the site.

6.2 Types of Cookies windbd Uses

  • Essential cookies: Required for the windbd platform to function. These cannot be disabled without breaking core functionality such as login and session management.
  • Analytics cookies: Help windbd understand how players navigate the platform so we can improve the experience. Data collected is aggregated and anonymised.
  • Security cookies: Used to detect and prevent fraudulent activity and protect player accounts.

6.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may prevent you from logging in or using certain features of the windbd platform.

7. Data Security

windbd takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or disclosure:

  • All data transmitted between your device and windbd is encrypted using 256-bit SSL/TLS protocols.
  • Player passwords are stored using industry-standard one-way hashing algorithms and are never stored in plain text.
  • Access to player data within windbd is restricted to authorised personnel on a strict need-to-know basis.
  • windbd's systems are regularly monitored for suspicious activity and potential security vulnerabilities.
  • Payment data is handled in accordance with the security standards of our payment processing partners.

While windbd takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

Security tip: If you ever suspect that your windbd account has been accessed without your permission, contact support immediately at [email protected] and change your password right away.

8. Data Retention

windbd retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

  • Account data: Retained for the duration of your active account, plus a minimum of 5 years after account closure to meet legal and regulatory obligations.
  • Transaction records: Retained for a minimum of 5 years in accordance with financial record-keeping requirements.
  • Support communications: Retained for 2 years after the resolution of the relevant query or dispute.
  • Technical and usage data: Retained for up to 12 months, after which it is anonymised or deleted.

When your data is no longer required, windbd will securely delete or anonymise it. You may request early deletion of your data by contacting support, subject to any legal retention obligations that may apply.

9. Your Rights

As a windbd player, you have the following rights regarding your personal data:

1
Right of Access
Request a copy of the personal data windbd holds about you.
2
Right to Rectification
Ask us to correct any inaccurate or incomplete data we hold about you.
3
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements.
4
Right to Restriction
Ask us to limit how we process your data in certain circumstances.
5
Right to Object
Object to the processing of your data for direct marketing purposes at any time.
6
Right to Portability
Request your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact windbd support at [email protected]. windbd will respond to all data rights requests within 30 days. In some cases, we may need to verify your identity before processing your request.

10. Minors

windbd is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on windbd or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a notification, windbd will promptly investigate, close the account, delete any associated personal data, and return any deposits made, minus any amounts already wagered.

Zero tolerance: windbd has zero tolerance for underage gambling. Age verification checks are applied to all new accounts and may be requested at any time during the account lifecycle.

11. Changes to This Policy

windbd may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last updated" date.

For significant changes that materially affect how we use your personal data, windbd will make reasonable efforts to notify registered players via their registered contact details. Continued use of the windbd platform after a policy update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how windbd protects your data.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how windbd handles your personal information, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

  • Email: [email protected]
  • Live Chat: Available within the windbd platform after logging in.
  • FAQ: Visit our FAQ page for answers to common questions.

For questions about our Terms of Service, please visit our Terms and Conditions page. For responsible gaming support, visit our Responsible Gaming page.

Data Protection Contact

All data-related requests — including access requests, deletion requests, and objections to processing — should be sent to [email protected] with the subject line "Data Privacy Request". windbd will acknowledge your request within 3 business days and provide a full response within 30 days.

Your Data Is Safe at windbd

Now that you know how windbd protects your privacy, you can play with complete confidence. Register your free account today, deposit via bKash or Nagad, and enjoy Bangladesh's best online casino games — safely and securely.